OUR COMPLAINTS PROCEDURE

At Teeth By Teki, we are committed to providing high-quality care and service. If something goes wrong, or you are unhappy with any aspect of your experience, we want to know so we can put it right and improve in the future.

How to Make a Complaint

-You can make a complaint in person, by phone, in writing, or by email.

-Please address your complaint to our Practice Manager, Teki Sowdani, who is responsible for handling patient feedback and complaints.

What Happens Next

1. Acknowledgment

We will acknowledge your complaint within 3 working days of receiving it. If you complain in person or by phone, we will do our best to resolve the issue immediately.

2. Investigation

Your complaint will be fully investigated by the Practice Manager (and/or the treating dentist if appropriate). We may contact you to discuss the details and what outcome you are seeking.

3. Response

We aim to provide a full written response within 20 working days.

If we need more time, we will let you know why and keep you updated.

If You Are Not Satisfied

If you are unhappy with our response, you may contact:

The Dental Complaints Service (DCS) for private dental care

Website: www.dentalcomplaints.org.uk

Telephone: 020 8253 0800

Our Promise

Your complaint will be treated seriously, with respect and confidentiality.

Making a complaint will not affect your care or your relationship with our team. We value your feedback and see complaints as an opportunity to improve our service.